FAQs

Need help with some questions? We're happy to help!

Getting Started

Do I need to create an account at Happy Klean?

When you book our services online at www.happyklean.com, an account will be automatically set up for you. Look out for a welcome email in your inbox, which will guide you through setting up your account. Through this account, you'll have the ability to easily track all your bookings history and edit your account easily.

How much does it cost?

You can easily customize your cleaning need and check the cost from www.happyklean.com.The final price will be displayed on the booking form, allowing you to see the total cost before confirming your appointment.

How do I make payment?

At Happy Klean, your convenience is our priority. We accept all major credit and debit cards.

To secure your booking, we place a hold on your card, but rest assured, you will not be charged until after your cleaning service is complete.

This policy is in place to ensure that you are completely satisfied with our service before any payment is processed.

Can I get the same cleaner every time?

We understand the value of familiarity and consistency in our cleaning services. Therefore, we make every effort to assign the same cleaner to your home for each visit. This helps in maintaining a consistent quality of service and a deeper understanding of your specific cleaning preferences.

However, please be aware that in cases where your regular cleaner is unavailable due to vacation or illness, we will assign another equally qualified and reliable cleaner for that particular visit.

Do I need to be home during the cleaning session?

You don't need to be home for us to clean; many of our clients are away during our services. Just provide us with entry instructions, and rest assured, our strong anti-theft policy ensures the safety of your home and belongings. We're committed to delivering top-notch cleaning with utmost integrity.

Pricing & Policies

What is the cancellation policy?

We understand that plans can change, and we strive to be as flexible as possible. However, to ensure efficient scheduling and fair compensation for our cleaners, we have the following cancellation policy:

  • A cancellation fee of RM50 applies if the service is cancelled after 5 PM the day before the scheduled cleaning.
  • This policy helps us manage our schedules effectively and maintain the quality of service for all our clients.

We appreciate your understanding and cooperation. For any changes to your booking, please contact us as soon as possible to avoid any cancellation charges.

What is Happy Klean Service Guarantee?

Should you find the cleaning service provided by us less than satisfactory, please inform us within a 48-hour window. We commit to revisiting your residence within a week to re-clean any specific areas that did not meet your expectations.

In the event that you remain dissatisfied with the cleaning service even after the re-clean, we will arrange for a managerial visit to your home to conduct an inspection. Following this, if your concerns are found valid, we will issue a full refund of your payment.

Please note, this guarantee is not applicable in situations where our cleaning crew faces obstacles such as ongoing work by other contractors in your home, absence of electricity or running water, or significant clutter that impedes the cleaning process.

How are the rates being determined?

At Happy Klean, our pricing structure is designed to be both flexible and transparent. The cost of our cleaning services is determined based on several factors:

  1. Number of Cleaners: The price varies depending on how many cleaners are needed for the job.
  2. Total Hours Required: The overall duration of the cleaning service also plays a significant role in determining the cost.
  3. Add-ons: Additional services beyond the standard cleaning package can be selected. These add-ons are priced individually and contribute to the final cost.

For your convenience, we have made it possible for you to customize your cleaning service and view the pricing instantly on our website. By visiting www.happyklean.com, you can select the number of cleaners, specify the total hours required, and choose any additional services you need.

The online booking system allows you to see the final price of your customized cleaning service before you confirm your appointment. This ensures that you are fully informed about the cost of the service with no hidden fees or surprises. We encourage you to visit our booking page now to find out more and to schedule your cleaning service conveniently online.

How do I make payment?

At Happy Klean, your convenience is our priority. We accept all major credit and debit cards.

To secure your booking, we place a hold on your card, but rest assured, you will not be charged until after your cleaning service is complete.

If you prefer to pay using bank transfer, we kindly request that payment be made by the day prior your scheduled service.

Cleaner Arrival Time

We ask for your understanding in allowing us a one-hour window to manage unforeseen circumstances such as traffic, parking challenges, and other unexpected situations. While we always strive to be punctual, occasionally unforeseen events can cause delays. We appreciate your patience and understanding in these instances.

What is the refund policy?

In the event that you remain dissatisfied with the cleaning service even after the re-clean service as requested, we will arrange for a managerial visit to your home to conduct an inspection. Following this, if your concerns are found valid, we will issue a full refund of your payment.

Regarding cleaning service packages bought from Happy Klean, once submitted, all packages become final. Refunds for payments and deposits are strictly prohibited.